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Frequently Asked Questions


Frequently Asked Questions

 

 

WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company (not your individual agent) at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write or receive the estimate from your insurance company and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for alternate transportation as soon as possible. This enables us to provide quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
Absolutely not. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process and warranty it for as long as you own your vehicle.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
It's easier to predict the weather, however your advisor can give you an estimate of the time it may take to complete the repairs to YOUR vehicle.  You can also watch the progress of your vehicles repair on our web site (ask your appraiser how)

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes of course we are proud to be able to offer a complete shuttle service for you. Just let your Appraiser know in advance to drop off and they will arrange it for you.

ARE LOANER VEHICLES AVAILABLE?  
Unfortunately our Body Shops are not equipped with loaner cars.
  If you need a rental car please speak with your appraiser and they will work with your insurance carrier and you to explore your rental coverage, or provide you with a avenue for discounted rental rates.


HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Plus throughout the entire repair process your appraiser will be in constant contact through whatever method you prefer (Telephone, Email, Text or Voicemail)

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty.

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.


WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, Visa, MC or Amex. 


WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.


HOW SHOULD I CARE FOR MY VEHICLE AFTER REPAIR?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS: THE DO'S & DON'TS

DO wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.

DO  use clean fresh water, and if possible, and try to wash you vehicle in the shade

DON'T use a commercial car wash Stiff brushes or sponge could mar the finish and damage the surface

DON'T  "dry wipe" your vehicle, wiping with dry towels or paper towels can put micro-scratches in finish.

DON'T drive on gravel roads. Chipping the finish is easily done in the first 30 days.

DON'T park under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface.

 Also, tree sap can mar or spot a freshly painted surface.

DON'T spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.

DON'T  scrape ice or snow from the newly painted surface.