WHERE DO I GET A CLAIM NUMBER?
numbers are issued by your insurance company (not your individual
agent) at the time you report your accident. Just jot it down and bring
it in with you when you come in to begin the repair process, we will do
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
We generally order your vehicle's parts at the time that we write or
receive the estimate from your insurance company and schedule your
vehicle for drop-off a couple of days later unless your vehicle is found
unsafe to drive, then we would help you arrange for alternate
transportation as soon as possible. This enables us to provide quicker
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
not. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to its original
factory specifications. If it is determined that the frame section is
bent beyond repair, that section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
modern factory finishes incorporate multiple layers of highly
specialized paints. We have made a major investment in the finest paint
system available and constantly upgrade our technology and equipment to
ensure that each vehicle's paint matches. We take special pride in our
ability to match factory finishes as the final step in the restoration
process and warranty it for as long as you own your vehicle.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
easier to predict the weather, however your advisor can give you an
estimate of the time it may take to complete the repairs to YOUR
vehicle. You can also watch the progress of your vehicles repair on our web site (ask your appraiser how)
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
of course we are proud to be able to offer a complete shuttle service
for you. Just let your Appraiser know in advance to drop off and they
will arrange it for you.
ARE LOANER VEHICLES AVAILABLE?
Unfortunately our Body Shops are not equipped with loaner cars. If
you need a rental car please speak with your appraiser and they will
work with your insurance carrier and you to explore your rental
coverage, or provide you with a avenue for discounted rental rates.
HOW WILL I KNOW WHEN MY CAR IS DONE?
will be notified when your vehicle is ready to be picked up. You can
also check this website. You will see a message next to the last picture
of your vehicle telling you that your vehicle is ready to be picked up.
Plus throughout the entire repair process your appraiser will be in
constant contact through whatever method you prefer (Telephone, Email,
Text or Voicemail)
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
amount of deductible that you will be responsible for is determined by
your insurance policy. If you carry broad collision, and you were not
at fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident report filed with
the police department. If you aren't sure about your deductible, you
can call your agent and he can tell you whether your insurance company
has waived your deductible or whether you will be responsible to pay
this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
your deductible is not waived, it will be your responsibility to pay us
when you pick up your vehicle. If you aren't sure about your
deductible, you can call your agent and he can tell you whether your
insurance company has waived your deductible or whether it will be your
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, Visa, MC or Amex.
WHAT ARE BETTERMENT CHARGES?
that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle.
HOW SHOULD I CARE FOR MY VEHICLE AFTER REPAIR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS: THE DO'S & DON'TS
DO wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
DO use clean fresh water, and if possible, and try to wash you vehicle in the shade
DON'T use a commercial car wash Stiff brushes or sponge could mar the finish and damage the surface
DON'T "dry wipe" your vehicle, wiping with dry towels or paper towels can put micro-scratches in finish.
DON'T drive on gravel roads. Chipping the finish is easily done in the first 30 days.
park under trees and utility lines which are likely to attract birds.
Bird droppings have a high acid content and will damage a freshly
Also, tree sap can mar or spot a freshly painted surface.
DON'T spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
DON'T scrape ice or snow from the newly painted surface.